Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide when you contact Fresno Overhead Door, request an estimate, submit a website form, call us, email us or otherwise communicate with our team.

This information may include:

• Name
• Phone number
• Email address
• Service address or general location
• Garage door service or project information
• Information included in messages or estimate requests
• Lead source, campaign or advertisement information when available

2. Information Collected Automatically

When you use our website, certain technical information may be collected automatically through cookies, analytics tools, server logs and similar technologies.

This may include:

• IP address
• Browser and device information
• Pages visited
• Approximate geographic location
• Referral source
• Date and time of website activity

3. How We Use Information

We may use information to:

• Respond to inquiries and estimate requests
• Schedule or provide garage door services
• Communicate regarding appointments or service requests
• Provide customer support
• Improve our website and customer experience
• Measure website, lead form and advertising performance
• Attribute inquiries to marketing campaigns and improve advertising relevance
• Protect against fraud, misuse or security threats
• Comply with applicable legal requirements

4. Communications and Lead Forms

If you provide your phone number, email address or other contact information through our website, a Facebook or Instagram lead form, or another advertising form, Fresno Overhead Door may use that information to respond to your inquiry, provide requested information, confirm appointments or communicate regarding a requested service.

Providing information through a lead form does not automatically enroll you in promotional messaging. Where separate consent is required for marketing texts, calls, emails or other promotional communications, that consent may be requested separately.

5. Sharing of Information

We may provide information to trusted service providers that help us operate our website, manage customer communications, process inquiries, provide analytics, manage advertising or support other business operations.

Information may also be disclosed where reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or address fraud or security concerns.

6. Cookies and Similar Technologies

Our website may use cookies, analytics technologies, advertising pixels and similar tools to understand website activity, improve functionality, measure conversions and evaluate marketing performance.

If enabled on our website, these technologies may include tools from advertising and analytics providers such as Meta Platforms, Inc. (Facebook and Instagram) and Google. These providers may receive device, browser, page-view, conversion or campaign-related information in accordance with their own privacy practices.

Most browsers allow users to control cookies through their browser settings. Disabling certain cookies may affect some website functionality.

7. Advertising and Third-Party Services

We may use third-party platforms for forms, hosting, analytics, advertising, maps, communications and related website functions. This may include Meta Platforms, Inc. for Facebook and Instagram advertising and lead-generation tools, as well as other service providers that help us operate and measure our marketing.

Information submitted through a Facebook or Instagram lead form may first be processed by Meta and then provided to Fresno Overhead Door so we can respond to the inquiry. Third-party providers process information according to their own privacy practices and applicable contractual obligations.

8. Data Security

We use reasonable administrative and technical measures intended to protect personal information from unauthorized access, disclosure, alteration or misuse.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, resolve disputes and comply with applicable legal requirements.

10. Your Privacy Choices

You may contact Fresno Overhead Door regarding personal information you have submitted and request that inaccurate information be corrected where appropriate.

Depending on applicable law and your location, additional privacy rights may be available. You may also adjust browser cookie settings and, where available, use advertising-platform controls to manage personalized advertising preferences.

11. California Privacy

California residents may have certain privacy rights under applicable California law. The specific rights available depend on the circumstances and whether the applicable law applies to Fresno Overhead Door.

You may contact us using the information below with privacy questions or requests.

12. Children's Privacy

Our website and garage door services are intended for customers seeking residential or commercial garage door services and are not directed toward children.

13. Changes to This Policy

Fresno Overhead Door may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology or applicable requirements.

When this policy is updated, the effective date displayed above may also be revised.

14. Contact Us

If you have questions about this Privacy Policy or the way information is handled, please contact Fresno Overhead Door.